Dialogic 4000 SERIES Manual de usuario descargar pdf (Pagina 168)

Dialogic

4000 Media Gateway Series Reference Guide

Page 168

Dialogic Customer Support

If the information on the Services & Support site was not sufficient to help you address your issue, contact

Dialogic Customer Support. See www.dialogic.com/support/contact

for details.

Please note that when you contact Dialogic Customer Support, you may need to provide or have handy one or

more of the following:

• A debug trace (see the Dialogic

Diva

Diagnostics Online Help file - DivaTrace.chm.)

• A copy of your active Dialogic

Diva

System Release configuration (see the Dialogic

Diva

Configuration

Manager Online Help file - DSMain.chm).

• A copy of your Diva SIPcontrol configuration.

To save a copy of your Diva SIPcontrol configuration, follow these steps:

1. Access the Diva SIPcontrol web interface.

2. In the Overview section, click Save GUI settings.

A User Prompt dialog appears.

3. Enter a name for the saved profile, and click OK. The profile name can contain characters, digits, and the

underscore character (_).

4. In the Config.-Profiles field in the Overview section, select the saved profile, and click Export to file.

The File Download dialog appears.

5. Click Save to save the exported file, and then follow the prompts.

6. Send the saved file to Dialogic Customer Support.

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Dialogic 4000 SERIES Manual de usuario Pagina 168