Dialogic 4000 SERIES Manual de usuario descargar pdf (Pagina 158)

Dialogic

4000 Media Gateway Series Reference Guide

Page 158

• the cabling is connected correctly.

• the switch type, network type, and ISDN or phone numbers are configured correctly in the Dialogic

Diva

Configuration Manager.

• the SPIDs (Service Profile Identifiers) are configured correctly in the Diva Configuration Manager if you

use a North American switch type.

• the Diva Media Board is not conflicting with any other hardware.

• the telco company is not experiencing any issues.

4. If line check reports no issues, and you are still having trouble connecting, there might be a problem in the

configuration of the application you are using with your Diva Media Board (such as Dial-Up Networking or

fax software). Check the configuration and repeat the test.

5. Click Stop to abort the test.

6. If you wish to trace the test for analyzing purposes, you can create a trace file.

7. Click Close to end the configuration dialog.

Hardware test

The hardware test performs a test of the controller only. It changes the controller to run under the internal

loop-back mode. Starting with the first channel, the hardware test tries to connect/disconnect each channel and

stops when the highest channel is tested.

1. Open the Diva Line Test tool and click the Line Check/HW Test tab

2. Select under Device the line of the Dialogic

Diva

Media Board to test.

3. Click Start to begin the test.

If the hardware test reports an error, verify that:

• the cable is NOT connected to the board,

• the Diva Media Board is loaded correctly,

•the newest Dialogic

Diva

System Release software is installed,

• the test is successful with a standard protocol like ETSI or NT1.

• If the test still fails, contact the Dialogic Customer Support personnel. For more information, see Customer

Service on page 167.

Note: To help you as efficiently as possible, the Customer Support personnel will ask you for details of the

tests you have conducted and their results. So, be sure you have all information handy when contacting them.

4. Click Stop to abort the test.

5. Click Close to end the configuration dialog.

Phone/Loop test

The phone test performs an outgoing call to verify the connectivity to another telephone. You can stop the test

once the remote phone is ringing. If the phone answers the call, an announcement is played.

The loop test performs an incoming call to itself to test the end-to-end connectivity with an inbound tone test.

Since some networks use a different channel allocation (like different Q.SIG versions), it might be possible to

connect a call despite the wrong physical channel being in use or not operational at all.

1. Under Device select the line of the Dialogic

Diva

Media Board to test.

2. Enter the Called Party Number and Calling Party Number.

3. To configure advanced settings, click Advanced. For more information, see Advanced setup

on page 159.

4. If you wish to test incoming calls, select Loop Test (enables incoming calls).

For incoming calls, the program accepts the call if it is pending and the address is valid or not specified.

Then it activates the detection of DTMF tones and an announcement is played. If a DTMF tone is detected,

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