Dialogic 4000 SERIES Manual de usuario descargar pdf (Pagina 167)

Customer Service

Page 167

CHAPTER 19

Customer Service

Dialogic provides various options and arrangements for obtaining technical support for your Dialogic

product.

We recommend that you use the Dialogic

Diva

Support Tools first before contacting your Dialogic supplier.

Also, we suggest that you visit Dialogic Technical Services & Support site, as it includes detailed information

about a variety of topics. In the unusual case that neither your supplier nor the information on the Services &

Support site is able to adequately address your support issue, you can contact Dialogic Customer Support.

For more information see:

• Dialogic

® Diva® Support Tools

• Dialogic Services and Support Web Site

• Dialogic Customer Support

Dialogic

Diva

Support Tools

If an issue occurs during the operation of your Dialogic

Diva

product, use the following Dialogic

Diva

Support Tools:

• Dialogic

Diva

Line Test: With the Diva Line Test tool, you can test your hardware and perform simple phone

test calls, call transfers, or basic inbound and outbound calls.

• Dialogic

Diva

Diagnostics: With the Diva Diagnostics tool, you can write traces for each Diva Media Board

or driver into a file.

• Dialogic

Diva

Management tool: With the Diva Management tool, you can view the current status of the

connected lines, the active connections, and the history of the connections.

For more information about the Diva Support Tools, see the respective online help files.

If you cannot address the issue through use of these tools, contact your Dialogic supplier.

Dialogic Services and Support Web Site

If your supplier is unable to help you to address your issue, visit the Services & Support web site, where you

can find:

• Detailed information about the Dialogic

Pro

Services (1 or 5 year 24/7 service contracts) at

http://www.dialogic.com/support/DialogicPro/

• A Help web section for Dialogic

products at http://www.dialogic.com/support/helpweb

• A download section to install the newest version of your software at

http://www.dialogic.com/support/downind.asp

• A training section with information about webinars, online, and onsite trainings at

http://www.dialogic.com/training/default.htm

• A manuals section that provides a complete set of available documentation at

http://www.dialogic.com/manuals/default.htm

• Technical discussion forums about different developer-specific Q&A at

http://www.dialogic.com/den/groups/developers/default.aspx

• The Dialogic Customer Support site. For detailed information about how to contact Dialogic Customer Support,

see Dialogic Customer Support on page 168.

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