Dialogic 4000 Series SU4.1 Manual de usuario descargar pdf (Pagina 226)

Dialogic 4000 Media Gateway Series SU4.1 Reference Guide

218

Dialogic Customer Support

If the information on the Services & Support site was not sufficient to help you address your

issue, contact Dialogic Customer Support. See www.dialogic.com/support/contact for

details.

Please note that when you contact Dialogic Customer Support, you may need to provide or

have handy one or more of the following:

 A debug trace (see the Dialogic

Diva

Diagnostics Online Help file -

DivaTrace.chm.)

 A copy of your active Diva System Release configuration (see the Dialogic

Diva

Configuration Manager Online Help file - DSMain.chm).

 A copy of your Diva SIPcontrol configuration.

To save a copy of your Diva SIPcontrol configuration, follow these steps:

1. Access the Diva SIPcontrol web interface.

2. In the Overview section, click Save GUI settings.

A User Prompt dialog appears.

3. Enter a name for the saved profile, and click OK. The profile name can contain

characters, digits, and the underscore character (_).

4. In the Config.-Profiles field in the Overview section, select the saved profile, and click

Export to file.

The File Download dialog appears.

5. Click Save to save the exported file, and then follow the prompts.

6. Send the saved file to Dialogic Customer Support.

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Dialogic 4000 Series SU4.1 Manual de usuario Pagina 226