Dialogic 4000 Series SU4.1 Manual de usuario Pagina 225
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17. Customer Service
Customer Service
Dialogic provides various options and arrangements for obtaining technical support for your
Dialogic
®
product. We recommend that you use the Diva Support Tools first before
contacting your Dialogic supplier. Also, we suggest that you visit Dialogic Technical Services
& Support site, as it includes detailed information about a variety of topics. In the unusual
case that neither your supplier nor the information on the Services & Support site is able to
adequately address your support issue, you can contact Dialogic Customer Support.
For more information see:
Dialogic® Diva® Support Tools
Dialogic Services and Support Web Site
Dialogic Customer Support
Dialogic® Diva® Support Tools
If an issue occurs during the operation of your Dialogic
®
Diva
®
product, use the following
Dialogic
®
Diva
®
Support Tools:
Diva Line Test: With the Diva Line Test tool, you can test your hardware and perform
simple phone test calls, call transfers, or basic inbound and outbound calls.
Diva Diagnostics: With the Diva Diagnostics tool, you can write traces for each Diva
Media Board or driver into a file.
Diva Management tool: With the Diva Management tool, you can view the current
status of the connected lines, the active connections, and the history of the
connections.
For more information about the Diva Support Tools, see the respective online help files.
If you cannot address the issue through use of these tools, contact your Dialogic supplier.
Dialogic Services and Support Web Site
If your supplier is unable to help you to address your issue, visit the Services & Support
web site, where you can find:
A help web section for Dialogic
®
products at
http://www.dialogic.com/support/helpweb
A download section to install the newest version of your software at
http://www.dialogic.com/support/downind.asp
A training section with information about webinars, online, and onsite trainings at
http://www.dialogic.com/training/default.htm
A manuals section that provides a complete set of available documentation at
http://www.dialogic.com/manuals/default.htm
Technical discussion forums about different developer-specific Q&A at
http://www.dialogic.com/den/groups/developers/default.aspx
The Dialogic Customer Support site. For detailed information about how to contact
Dialogic Customer Support, see Dialogic Customer Support.
- Dialogic 1
- Copyright and Legal Notice 3
- Table of Contents 5
- 1. Introduction 9
- General Features 11
- Call Handling Features 12
- Media Processing Features 13
- Supported RFCs 13
- Enhanced Routing 14
- DSP-Based Features 16
- Fax and Modem Features 16
- Q.SIG Features 17
- PBX Interoperability 18
- Preparing for Configuration 19
- License Activation 19
- Device Unique ID (DUID) 20
- Proof of Purchase Code (PPC) 20
- To Activate a License File 22
- The Board Monitor 25
- The View Report Option 26
- Public Line ISDN Protocols 30
- Carrier Grade 31
- PBX Protocols 31
- Specific Major PBX Types 31
- Configuration Tips and Hints 34
- PSTN Interfaces 39
- Enhanced 40
- Address Normalization 42
- Network Interfaces 45
- SIP Peers 46
- Security 51
- Session Timer 52
- Authentication 54
- Routing 55
- Dialplan) 56
- Conditions 57
- Address Manipulation 60
- Security Profiles 61
- Global Security Parameters 62
- Diva SIPcontrol 64
- Use Case for LDAP 64
- LDAP Query 65
- LDAP Domain 66
- LDAP Cache 68
- Dialplans 69
- Address Maps 72
- Cause Code Maps 76
- Codec Profiles 78
- Registrations 80
- Logging and Diagnostics 82
- 6. Data Security 83
- Secure RTP 84
- SIPcontrol 85
- 7. How Calls are Processed 93
- Emergency Calls 96
- Routing Conditions 96
- Routing Examples 96
- Common Expressions: 103
- Common Results 103
- Address Map Examples 104
- 9. Software Uninstallation 107
- 10. Cause Code Mapping 109
- 11. Event Logging 121
- Warnings 122
- Informational Messages 123
- 12. Use Case Examples 125
- Microsoft® Lync™ Server 2010 175
- 13. SNMP Support 199
- SNMP Support 201
- Configuration Manager 203
- Diva® Line Test Tool 211
- Performing a Line Check Test 211
- Performing a Hardware Test 213
- Performing a Phone/Loop Test 213
- Advanced setup 214
- Advanced transfer setup 215
- Performing a Fax Test 216
- Diagnostics Tool 219
- 17. Customer Service 225
- Dialogic Customer Support 226
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