Dialogic 4000 Series SU4.1 Manual de usuario Pagina 6
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www.sintel.com
OUR PROFESSIONAL SERVICES
www.sintel.com
ASSISTANCE WITH INSTALLATION
You want to be sure of the success of your customer installation? Nothing could be
simpler: Sintel can offer you two types of services depending on the situation. The
time required will be calculated by Sintel when we receive your prerequisites and
we will guarantee our service on that basis.
• SAS (On-Site Assistance Service) installation, configuration, training
- SAS Express: fixed charge of
€550 + travel costs
- SAS Standard: fixed charge of €950 + plus travel costs
- SAS Advanced: fixed charge of €1,375 + travel costs
• SIR (Remote Installation Service) is
- SIR Express: €140 if purchased
with the product (otherwise €280)
- SIR Standard: €225 If purchased
with the product (otherwise €550)
- SIR Advanced: €595 if purchased with the product (otherwise €1,190)
AFTER-SALES SUPPORT AND MAINTENANCE
• For any “Level 1” incident it is possible to call our hotline during office hours,
without having any particular contract.
• For any equipment breakdown, you can, depending on the products, purchase a
Product Replacement at 60% of the end- user price of this product. The new
equipment will be sent as soon as we have received the broken product.
For “Level 2” incidents and other maintenance services, Sintel can offer the
following support solutions:
• The TSC (Telephone Support Contract), which includes:
- Assistance by telephone, email and Fax (Support for Levels 1 and
2 incidents)
- Minor updates to software
• The PRA* (Product Replacement Assurance), which includes:
- Delivery of a replacement product upon receipt of the broken product
- An extension of the equipment warranty
This service must be ordered at the same time as the product to which it is
linked. It can be ordered for 1, 3 or 5 years. No renewal is possible.
• The CAT (Technical Assistance Contract), which includes:
- All CST advantages
- All PRA advantages
- On site support
TARIFF FOR SUPPORT CONTRACTS
The percentage applies on the initial price of the products
* This service has to be purchased together with the product.
Please check our website www.sintel.com for the next dates of training or send your request to
Please contact us to know about our new Service offerings
TRAINING
Throughout the year, Sintel offers its Partners a training program covering the
whole range of its products: Technical Training, Certification Programs in
partnership with product manufacturers, and also Sales Training. For all our
Resellers, our training sessions provide the opportunity to discover one or
several of our product ranges, to gain in proficiency or to obtain a professional
certification.
LIST OF OUR PROFESSIONAL SERVICES
TO TAKE UP OUR SERVICE OFFERS
• Contact sales engineer in Sintel's nearest office (see flap) or send your
request to [email protected]
Bonus: Order your SIR
together with the products
and get 50% discount!
SINTEL 2011-2012 GUIDE
SINTEL 2011-2012 GUIDE
Product
AudioCodes
Dialogic
GFI
Kaspersky
QuesCom
Zetafax
TELES
Type of Training
Technical Certification
Sales
Technical Basic
Technical Advanced
Sales
Technical Basic
Technical Certification
Sales
Technical Certification
Sales
Technical Certification
Sales
Technical Basic
Technical Certification
Sales
Technical Basic
Technical Advanced
Technical Certification
Duration
2 days
1/2 day
1 day
2 days
1/2 day
1 day
3 days
1/2 day
2 days
1/2 day
3 days
1/2 day
1 day
2 days
1/2 day
1 day
2 days
5 days
Cost
€1,000
Free
€600
€1,000
Free
€400
€1,500
Free
€400
Free
€750
Free
€400
€1,000
Free
€600
€1,000
€3,600
Audit
Modelling
Try & Buy
Deployement
Telephone Support Contract (CST)
Product Replacement Assurance (PRA)
Technical Assistance Contract (CAT)
Basic Technical Training
Advanced Technical Training
Technical Training leading to certification
Sales Training
AudioCodes
Dialogic
GFI
TELES
Kaspersky
QuesCom
Zetafax
✔✔ ✔✔✔✔
✔✔✔ ✔ ✔✔
✔✔✔ ✔✔✔
✔✔✔ ✔✔✔✔
✔✔✔ ✔✔✔✔
✔✔ ✔ ✔✔
✔✔ ✔ ✔
✔✔ ✔ ✔
✔✔
✔✔✔✔✔✔
✔✔✔ ✔✔✔
Duration
TSC
PRA
CAT
1 year
10%
10%
20%
3 years
25%
25%
on demand
5 years
38%
38%
on demand
Summary
"
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- Our offer 1
- EDITORIAL 2
- Our offer for Businesses 3
- Our offer for Operators 3
- Wherever 4
- OUR PROFESSIONAL SERVICES 5
- VOICE AND FAX SOLUTIONS 7
- VOIP SOLUTIONS 10
- MOBILITY SOLUTIONS 13
- GFI MailEssentials 15
- GFI MailSecurity 15
- GFI MailArchiver 15
- GFI WebMonitor 15
- GFI EventsManager 16
- GFI Network Server Monitor 16
- GFI MAX RemoteManagement 16
- GFI VIPRE Antivirus 16
- GFI LANguard 16
- SAAS by Kaspersky 17
- Kaspersky Enterprise Support 17
- Kaspersky SOHO 17
- SPECIAL OPERATORS 18
- NGN OPTIMIZATION 19
- OPTIMISATION NGN 20
- Dialogic 21
- IMG 1010 21
- Mediant 3000 22
- Mediant 8000 22
- IPM-260 and TP-260 22
- SS7G31 and SS7G32 23
- IP & 3G VIDEO 24
- TELES C4 25
- TELES C5 26
- AudioCodes VMAS 26
- Useful Numbers 27
- CONTACT US 27
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