Dialogic Vision CX Video Manual de usuario descargar pdf (Pagina 5)

Please contact us to know about our new Service offerings

Audit

Modelling

Try & Buy

Deployement

Telephone Support Contract (CST)

Product Replacement Assurance (PRA)

Technical Assistance Contract (CAT)

Basic Technical Training

Advanced Technical Training

Technical Training leading to certification

Sales Training

AudioCodes

Dialogic

Syntellect

Exinda

Kaspersky

QuesCom

Zetafax

✔✔✔ ✔✔✔✔

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✔✔✔ ✔✔✔

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✔✔✔ ✔✔✔✔

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✔✔ ✔ ✔

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✔✔✔✔

✔✔✔ ✔✔✔✔

Service offers

www.sintel.com

[email protected]

www.sintel.com

Our Service offers

ROFESSIONAL SERVICES

You want to be sure of the success of your customer installation? Nothing could be

simpler: Sintel can offer you two types of services depending on the situation. The

time required will be calculated by Sintel when we receive your prerequisites and

we will guarantee our service on that basis.

• SAS (On-Site Assistance Service) installation, configuration, training

- SAS Express : fixed charge of 550

€ plus travel costs

- SAS Standard : fixed charge of 950 € plus travel costs

- o SAS Advanced : fixed charge of 1375 € plus travel costs

• SIR (Remote Installation Service) is

available in 3 versions depending on

the products

- SIR Express : 140 € if purchased with the product (otherwise 280 €)

- SIR Standard : 225 € if purchased with the product (otherwise 550 €)

- SIR Advanced : 595 € if purchased with the product (otherwise 1190 €)

AFTER-SALES SUPPORT AND MAINTENANCE

For any “Level 1” incident it is possible to call our hotline during office hours,

without having any particular contract.

For any equipment breakdown, you can, depending on the products, purchase

a Product Replacement at 60% of the end- user price of this product. The new

equipment will be sent as soon as we have received the broken product.

For “Level 2” incidents and other maintenance services, Sintel can offer the

following support solutions:

• The TSC (Telephone Support Contract), which includes:

- Assistance by telephone, email and Fax (Support for Levels 1 and 2

incidents)

- Minor updates to software

• The PRA** (Product Replacement Assurance), which includes:

- Delivery of a replacement product upon receipt of the broken product

- An extension of the equipment waranty

• The CAT (Technical Assistance Contract), which includes:

- All CST advantages

- All PRA advantages

- On site support

TARIF FOR SUPPORT CONTRACTS

The percentage applies on the initial price of the products

**This service has to be purchased together with the product

Duration

TSC

PRA

CAT

1 year

10%

20%

3 years

25%

on demand

5 years

38%

on demand

Please check our website www.sintel.com for the next dates of training

or send your request to [email protected]

Product

3CX

AudioCodes

Dialogic

Syntellec

Exinda

GFI

Kaspersky

QuesCom

Zetafax

Type of Training

Technical

Sales

Technical Certification

Sales

Technical Basic

Technical Advanced

Sales

Development

Sales

Technical Basic

Technical Advanced

Sales

Technical Basic

Technical Certification

Sales

Technical Certification

Sales

Technical Certification

Sales

Technical Basic

Technical Certification

Sales

Duration

1 day

1/2 day

2 days

1/2 day

1 day

2 days

1/2 day

3 days

1/2 day

1 day

2 days

1/2 day

1 day

3 days

1/2 day

2 days

1/2 day

3 days

1/2 day

1 day

2 days

1/2 day

Cost

600 €

Free

1 000 €

Free

600 €

1 000 €

Free

1 850 €

Free

600 €

1 000 €

Free

400 €

1 500 €

Free

400 €

Free

750 €

Free

400 €

1 000 €

Free

TRAINING

Throughout the year, Sintel offers its Partners a training programme covering

the whole range of its products: Technical Training, Certification Programmes in

partnership with product manufacturers, and also Sales Training. For all our

Resellers, our training sessions provide the opportunity to discover one or

several of our product ranges, to gain in proficiency or to obtain a professional

certification.

LIST OF OUR PROFESSIONAL SERVICES

TO TAKE UP OUR SERVICE OFFERS

• Contact sales engineer in Sintel's nearest office

(see last page of this guide) or send your request

to [email protected]

Sintel 2009/2010 Guide

Bonus : Order your SIR

together with the products

and get 50% discount!

Summary

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