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Dialogic
®
1000 and 2000 Media Gateway Series User’s Guide — September 2007 195
Dialogic Corporation
9
Diagnostics
This chapter describes how to perform diagnostics tasks on the Dialogic
®
1000 Media Gateway
(DMG1000) and Dialogic
®
2000 Media Gateway (DMG2000) units and includes the following
sections:
• VoIP Interface Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
• PBX/PSTN Interface Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
• PBX Self Verification Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
• Diagnostic Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
• Communicating to the Terminal Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
• Trace Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
• Diagnostic Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
9.1 VoIP Interface Test
VoIP Interface Test is discussed in the following topics:
• VoIP Interface Test Overview
• VoIP Interface Test Operation
9.1.1 VoIP Interface Test Overview
The VoIP interface diagnostic tool is a Web-based user application that can be used to provide
verification of VoIP compatibility or troubleshoot the VoIP interface of the Media Gateway.
Figure 39. VoIP Interface Diagnostic Test
- Dialogic 1
- 1000 and 2000 1
- Media Gateway Series 1
- Software License Agreement 3
- 6 Dialogic 6
- 8 Dialogic 8
- Contents 10
- Dialogic Corporation 11
- 12 Dialogic 12
- Revision History 15
- About This Publication 17
- Related Information 18
- Overview 21
- 1.1.1 Phone Emulating 22
- 24 Dialogic 24
- 26 Dialogic 26
- 1.2.1 Un-Routable Calls 27
- 1.4 Security 28
- 1.5 Web Interface 29
- 32 Dialogic 32
- 1.6 Online Help 33
- Configuring the Media Gateway 35
- 36 Dialogic 36
- 2.3 Changing the Password 37
- 2.4 Configuration Procedure 37
- 2.5 Restart Options 38
- 2.7 Upgrading the Software 40
- Parameter Reference 41
- 3.1.1.1 Client IP Address 42
- 3.1.1.2 Client Subnet Mask 42
- 3.1.1.4 BOOTP Enabled 42
- 3.1.2.1 Client IP Address 43
- 3.1.2.2 Client Subnet Mask 43
- Management Interface 44
- • Ethernet Interface 45
- • Destination Address 45
- • Destination Mask 45
- • Gateway Address 45
- Ethernet Interface 46
- Destination Address 46
- Destination Mask 46
- 3.2 Security Parameters 47
- 3.2.2 SRTP Management Group 48
- 3.2.2.3 Key Derivation Enable 49
- 3.2.2.4 Key Derivation Rate 49
- 3.2.2.6 Cipher Mode 50
- 3.2.2.7 Authentication Type 50
- 3.3 System Parameters 51
- 3.3.3 Serial Port, COM1 Group 52
- 3.3.3.1 Serial Port Baud Rate 53
- 3.3.3.2 Serial Port Parity 53
- 3.3.3.3 Serial Port Data Bits 53
- 3.3.3.4 Serial Port Stop Bits 53
- 3.3.4.1 Serial Port Baud Rate 54
- 3.3.4.2 Serial Port Parity 54
- DMG1004LS Only) 55
- 3.4.1.1 Flash Hook 56
- 3.4.1.4 Ringing Timeout 56
- 3.4.2 Feature Codes Group 57
- 58 Dialogic 58
- 3.4.4 CPID Group 59
- 3.4.4.3 Analog Interface Type 60
- 62 Dialogic 62
- 3.5.4 MCI Message Type 64
- 3.5.5 CPID Length 64
- 3.5.6 CPID Padding String 64
- 3.5.7 Voice Mail Port Length 65
- 3.5.8 System Number 65
- 3.5.9 MWI Response Timeout 65
- 3.6 Gateway Parameters 66
- 3.6.1.1 Call Routing Group 67
- Fault Tolerance Enabled 67
- Load Balancing Enabled 67
- VoIP Endpoint ID 67
- 3.6.2 Gateway Advanced Group 68
- Call Connect Mode 69
- Send DNIS to VoIP Endpoint 69
- Monitor Call Connections 70
- Call Monitor Interval 70
- 3.6.2.2 Telephony Group 70
- Dial Digit On Time 71
- Dial Inter-Digit Time 72
- Dial Pause Time 72
- 3.6.2.3 Audio Group 74
- Audio Compression 74
- RTP Digit Relay Mode 74
- RTP Fax/Modem Tone Relay Mode 75
- Signaling Digit Relay Mode 76
- Voice Activity Detection 76
- 3.6.2.4 Fax Group 77
- Fax-IP Transport Mode 77
- Call Control QOS Byte 78
- RTP QOS Type 79
- 3.6.2.6 E-Mail Group 80
- E-Mail Alarms Enabled 80
- E-Mail Minimum Alarm Severity 80
- Destination E-Mail List 80
- E-Mail Server IP Address 81
- Source E-Mail Address 81
- 3.6.2.7 SysLog Group 81
- SysLog Server IP Address 81
- Alarms to SysLog Enabled 81
- SysLog Minimum Alarm Severity 82
- 3.6.2.8 SNMP Group 82
- SNMP Traps Enabled? 83
- SNMP Minimum Alarm Severity 83
- SNMP Trap IP List 83
- SNMP Community Name 83
- SNMP System Name 84
- SNMP System Contact 84
- SNMP System Location 84
- 3.6.2.9 Web Server Group 84
- HTTP Server Enabled 84
- HTTPs Server Enabled 85
- 3.6.2.10 Telnet Server Group 85
- Telnet Server Enabled 85
- 3.6.3.1 Port # 86
- 3.7.1 T1/E1 Mode Group 87
- 3.7.1.3 Interface Side 88
- 3.7.2.1 T1 CAS Protocol 88
- 3.7.2.2 Line Encoding 89
- 3.7.2.3 Framing 89
- 3.7.2.5 Flash Hook 90
- 3.7.2.8 Ring Cycle Time 90
- 92 Dialogic 92
- 3.7.2.16 CPID Type 93
- 3.7.3.1 ISDN Protocol 94
- 3.7.3.2 ISDN Protocol Variant 94
- 3.7.3.3 Line Encoding 94
- 3.7.3.4 Framing 94
- 3.7.4.1 ISDN Protocol 96
- 3.7.4.2 ISDN Protocol Variant 97
- 3.7.4.3 Line Coding 97
- 3.7.4.4 Framing 97
- 3.7.4.6 Contiguous B-Channel 98
- 3.8 H.323 Parameters 99
- 3.8.1 Gatekeeper Mode 100
- 3.8.2 Gateway Name 100
- 3.8.3 Gateway Prefix 101
- 3.8.4 Gatekeeper IP Address 101
- 3.8.6 Proxy IP Address 101
- 3.8.7 Preferred Gatekeeper ID 102
- 3.8.8 Fast Start 102
- 3.9.1 User-Agent Group 103
- 3.9.1.2 Transport Type 104
- 3.9.1.3 Call as Domain Name? 104
- 3.9.1.5 Invite Expiration 104
- 3.9.2 Server Group 105
- 3.9.3 TCP/UDP Group 106
- 3.9.4 TLS Group 107
- 3.9.4.1 TLS Transport Enabled 108
- 3.9.4.2 TLS Server Port 108
- 3.9.4.3 SSL TLS Protocol 108
- 3.9.4.5 TLS Inactivity Timer 109
- 3.9.5 Proxy Group 110
- 3.9.6 Timing Group 111
- 3.9.6.1 T1 Time 112
- 3.9.6.2 T2 Time 112
- 3.9.6.3 T4 Time 112
- 3.10.1 DSP Advanced Group 113
- 3.10.2 DSP Advanced Settings 114
- 116 Dialogic 116
- 118 Dialogic 118
- • On = AGC is enabled 120
- • Off = AGC is disabled 120
- • Medium = Mid point 120
- 3.10.3 T.38 Advanced Settings 122
- 124 Dialogic 124
- 3.11 Tone Parameters 125
- 3.11.1 ID 126
- 3.11.2 Tone Event 126
- 3.11.3 Tone Name 127
- 3.11.4 Cadence Type 127
- 3.11.6 Tone Frequency 127
- 3.11.8 Tone Cadence Time 128
- 130 Dialogic 130
- 3.12.9 Start Port for RTP 132
- 134 Dialogic 134
- 4.2.1 Learn Tone Web Page 136
- 138 Dialogic 138
- 140 Dialogic 140
- Tone Errors 141
- Existing Tones 142
- Unique Tones 142
- Conflicting Tones 142
- 144 Dialogic 144
- 146 Dialogic 146
- Validation Errors 147
- Validated Tones 148
- Dial Plan 149
- 5.1.2 TDM to VoIP Calls 150
- 5.2 CPID (Number) Matching 152
- 5.3 Channel Pools 152
- 5.3.3 Channel Selection Mode 153
- 5.4.1 Rules Syntax 154
- 5.5 Inbound VoIP Call Routing 156
- 5.6 Inbound TDM Call Routing 157
- 5.7 Web Configuration Notes 158
- 5.8 Offline Testing 159
- 5.9 Implementation Example 161
- 162 Dialogic 162
- Media Gateway Parsers 163
- 164 Dialogic 164
- 6.2.2 Call Class Rules 168
- Rule Order 169
- Reason Tokens 169
- 170 Dialogic 170
- Data Security 171
- 172 Dialogic 172
- 7.2.2 HTTPS Example 173
- 174 Dialogic 174
- 7.3.3 TLS Examples 175
- 7.4 Secure Voice Data 176
- Example1: 177
- Example 2: 178
- Unit Status 181
- 8.2 Alarm Information 182
- 8.5 MIB-II Status Information 183
- 8.5.1 SNMP Agent 184
- 8.5.2 Supported MIBs 185
- Table 7. Gateway Specific MIB 186
- 8.5.3 SNMP Alarms 187
- Table 9. Alarm Information 188
- 8.5.3.1 Alarm E-Mails 189
- E-Mail Format 190
- Sample E-Mails 191
- 8.6 Version Information 192
- 8.7 Diagnostics Information 193
- Diagnostics 195
- 9.1.1.1 Features 196
- 9.1.1.2 Location 196
- 9.1.2.1 Configuration Options 197
- 9.1.2.2 Test Status 197
- 198 Dialogic 198
- 9.2 PBX/PSTN Interface Test 199
- 9.2.1.1 Features 200
- 9.2.1.2 Location 200
- 9.2.2.1 Configuration Options 201
- 9.2.2.2 Test Status 202
- 9.2.2.3 Call Log 203
- 9.3.1.1 Features 204
- 9.3.1.2 Restrictions 205
- 9.3.1.3 Capabilities 205
- 9.3.1.4 Location 205
- 9.3.2.1 Configuration Options 206
- 9.3.2.2 Call Flows 207
- Initiate Call / Answer Call 207
- Send Message Waiting Status 208
- 9.3.2.3 Test Status 209
- 9.3.2.4 Test Results 210
- 9.3.2.5 Test Failures 211
- 9.3.2.6 Call Log 212
- 9.4 Diagnostic Logging 213
- 9.4.1.1 Control of Log Files: 214
- 9.4.2 Debug Trace Capture 215
- 216 Dialogic 216
- 9.4.3 Network Capture 217
- 218 Dialogic 218
- 9.4.4 TDM Capture 220
- Connector 222
- 9.6 Trace Mechanism 223
- 9.6.1 Trace Format 224
- 9.6.2 Trace Utility 224
- 9.6.2.1 Trace Key 225
- 9.6.2.2 Trace Type 227
- 9.6.3 Trace Commands 228
- 9.6.3.2 trace default 229
- 230 Dialogic 230
- Example 2 231
- Example 3 232
- Example 4 234
- 9.7 Diagnostic Commands 235
- 9.7.4 Ver Command 236
- 9.7.5 Alarm List Command 236
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